About Us

Aesthetic Supplies USA (ASU) is a global company founded in 2018 specializing in aesthetic and cosmetic products made in Korea.

Aesthetic Supplies USA offers 100% authentic aesthetic and cosmetic supplies such as dermal fillers, skin care, mesotherapy products, cosmeceuticals, and professional beauty devices.

Aesthetic Supplies USA focus is to ensure that customers’ needs are met with high service standards. All the products are manufactured in Korea. Aesthetic Supplies USA will always strive to deliver products with the best quality, cost, and service while staying innovative.

Frequently Asked Questions

We strongly recommend that the given products are used solely by licensed professionals who are trained and experienced with these products.

We don’t have information about the medical histories and health conditions of our customers that’s why we don’t offer any instructions to manage or on usage of our products,  aesthetics and devices.

We also recommend to kindly consult a professional for any doubts or concerns about the usage of these products.

Kindly be aware, for any damages or any reaction due to the improper usage of these products, ASU cannot hold responsibility.

It takes approx. 3 business days for packages to reach customers’ locations worldwide once it is shipped out. 

In case if the product is not received but the order status shown as delivered. Make sure it’s been more than 7 days since you received the tracking information.

In case, you haven’t received the tracking information, check your inbox or spam folder.

We recommend you to follow below steps before reaching out to us.

  • Check order status on logistic providers website.
  • Note delivery date and time.
  • Contact the local logistics provider office.
  • Try to get direct contact information of the designated courier at that time.

If no solution after following these steps, contact us at hi@aestheticsupplies.co.kr

If the product is stopped or seized in customs, you can contact the local customs office and request them to release the package, by paying the import fee or you can reject it so that it can be returned to the sender.

After receiving the returned package, we will ship the package again for free or we will refund the product amount, as per the customers preference. The customer will be charged for shipping cost only.

For refund, original delivery fee will be deducted from the total amount.

Note : Refund will only be initiated if the returned package is received, we would not take the responsibility of seized products.

Import tax fee depends on the customer’s country laws on importing. Local customs offices can provide the potential fees eligible for your order.

These import tax fees should be taken care of by the customers themselves. We and our logistics provider take no responsibility for import tax fees or seized goods.

Orders might get delayed due to incorrect information or lack certain details such as Full name, phone number, email, wrong address, out of stock products, customs and regulatory inspections, delivery change / interference.

Order will only be processed once the information is received and the problem is restored.

We will not be responsible for delay in orders due to customer’s unresponsiveness. Package will only be delivered after all necessary information or details are received.

For any concerns regarding your order, contact us at hi@aestheticshop.co.kr

Order will only be canceled if it is not shipped. After the shipment, cancellation will not be possible.

If you want to add or remove products from your order, contact us at hi@aestheticsupplies.co.kr

A confirmation email will be sent to the customer’s email. It is recommended to check both inbox and spam.

 

If you have not received the confirmation email, please contact us at hi@aestheticsupplies.co.kr.

After the order is processed and ready for shipment, a confirmation email with tracking number from the logistic partner is sent to the customer’s email.

In case you forgot your password, you can follow below steps during login:

  • Click on ‘Forgot your password?’.
  • Enter the email address.
  • Click on the SUBMIT.

You will receive an email with a temporary reset password link which will be valid for only 30 minutes. Check both inbox and spam for the same.

If you are still facing the issue with the account, you can contact us at hi@aestheticsupplies.co.kr

Thank you for your interest in our company and products.

Contact us at hi@aestheticsupplies.co.kr

Thank you for your interest in our company and products.

Contact us at hi@aestheticsupplies.co.kr

To get a voucher, customers who have placed an order simply should write a review.

After your order is confirmed and you received it,

    • Log in to your account
    • Click on ORDERS
    • On ORDER HISTORY list click on ‘Write a Review’

 

If you upload unboxing video or treatment, and pictures of product or before/after treatment, you will get more points.

NOTE: All videos and pictures must be relevant, if you upload irrelevant videos or pictures, your review will be deleted, and your account will be blocked.

Hour's Of Operation

Monday:09-21
Tuesday:09-21
Wednesday:09-21
Thursday:09-21
Friday:09-21
Saturday:09-21
Sunday:09-21

Contact

Email: hi@aestheticsupplies.co.kr or Chat with us in the bottom right-hand corner
Close My Cart

Close
Navigation
Categories