I received an empty bottle

This may appear so at first sight; however, we assure you the bottle is not empty.

Botulinum toxins mostly come in a powdered form* (with the exception of Innotox).

The powder is very fine that it can easily be mistaken for an empty bottle, however we can assure you that all of your units are accounted for.

*You will need to dilute the toxin with the saline to use it.