Frequently Asked Questions


Toxins are packed with ice packs. In case the ice packs are melted during the shipment, the temperature remains below 8°C, as the package is well insulated and no air can get inside it. This temperature is acceptable for up to 7-8 days. 

However, during summer season despite proper packaging, products may arrive in relatively warm condition. As we have stated on our Terms and Conditions, product may lose its efficiency up to 10% based on our experience and tests results. But you will still see good results, because when the product is stored in a temperature higher than 8°C, it will only lose some % of active ingredients. Toxins will still be effective and not be dangerous.

For products like Innotox, manufacturers have informed that it is already diluted, has heat resistance and can be stored up to 40°C. It is still highly recommended that the products to be stored in the fridge upon receiving.

Product description is provided with every package, which contains all information. Contact us for any issues regarding the storage process.

It takes from 2 to 7 business days for packages to reach customers' locations worldwide once it is shipped out. However, due to the flight schedule or customs issues, it may be delayed sometimes. 

The shipping time depends on the local logistics courier schedule for the remote area.

Orders might get delayed due to incorrect information or lack certain details such as full name, phone number, email, wrong address, out of stock products, customs and regulatory inspections, delivery change / interference.

Order will only be processed once the information is received and the problem is restored.

We will not be responsible for delay in orders due to customer’s unresponsiveness. Package will only be delivered after all necessary information or details are received.

For any concerns regarding your order, contact us at hi@aestheticsupplies.shop